Privacy Policy

1. Introduction

At Zotelix Casino Hotels ("Zotelix," "we," "us," or "our"), we are committed to protecting your privacy and ensuring the security of your personal information. This Privacy Policy explains how we collect, use, disclose, and safeguard your information when you visit our website, use our services, or stay at any of our casino hotel properties.

We value your trust and recognize the importance of maintaining the confidentiality of your personal information. Our privacy practices are designed to provide a high level of protection while allowing us to deliver the exceptional service and personalized experiences that define the Zotelix casino hotel experience.

2. Information We Collect

We collect information that you provide directly to us, information we obtain automatically when you use our services, and information from third-party sources. This may include:

• Personal Identification Information: Name, email address, postal address, phone number, date of birth, and government-issued identification.
• Reservation Details: Dates of stay, room preferences, special requests, and service inquiries.
• Payment Information: Credit card details, billing address, and other financial information necessary to process transactions.
• Preference Information: Your choices regarding room amenities, dining preferences, leisure activities, and other aspects of your casino hotel experience.
• Communication Records: Records of your interactions with our customer service team, including emails, calls, and in-person conversations.
• Device and Usage Information: IP address, browser type, operating system, referring URLs, and information about how you interact with our website and services.

3. How We Use Your Information

We use the information we collect to provide, maintain, and improve our services, including:

• Processing reservations and fulfilling your requests at our casino hotel properties
• Personalizing your experience and delivering content relevant to your interests
• Communicating with you about your reservation, services, promotions, and updates
• Improving our website, services, and overall casino hotel experience
• Conducting analytics and research to better understand our guests' needs
• Protecting the security and integrity of our services and properties
• Complying with legal obligations and enforcing our policies

4. Information Sharing and Disclosure

We may share your information in the following circumstances:

• Service Providers: We share information with vendors, consultants, and other service providers who need access to such information to carry out work on our behalf.
• Business Transfers: If Zotelix Casino Hotels is involved in a merger, acquisition, or sale of all or a portion of its assets, your information may be transferred as part of that transaction.
• Legal Requirements: We may disclose your information if required to do so by law or in response to valid requests by public authorities.
• With Your Consent: We may share your information with third parties when we have your consent to do so.

We do not sell your personal information to third parties for their direct marketing purposes.

5. Data Security

Zotelix Casino Hotels implements appropriate technical and organizational measures to protect your personal information against unauthorized or unlawful processing, accidental loss, destruction, or damage. However, no method of transmission over the Internet or electronic storage is 100% secure, and we cannot guarantee absolute security.

6. Your Rights and Choices

Depending on your location, you may have certain rights regarding your personal information, including:

• Accessing, correcting, or deleting your personal information
• Withdrawing your consent at any time, where we rely on consent as the legal basis for processing
• Requesting restriction of processing of your personal information
• Requesting transfer of your personal information to you or a third party
• Opting out of marketing communications

To exercise these rights, please contact us using the information provided in the "Contact Us" section below.

7. Updates to This Privacy Policy

We may update this Privacy Policy from time to time. The updated version will be indicated by an updated "Last Updated" date and will be effective as soon as it is accessible. We encourage you to review this Privacy Policy frequently to be informed of how we are protecting your information.

8. Contact Us

If you have questions or comments about this Privacy Policy or our privacy practices, please contact us at:

Zotelix Casino Hotels
Privacy Office
1 Zotelix Boulevard,Lane
Las Vegas, NV 89109
Email: [email protected]
Phone: +1 (800) ZOTELIX