Responsible Gaming

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1. Commitment to Responsible Gaming

Zotelix Casino Hotels is committed to promoting responsible gaming as part of our dedication to guest well-being. We believe that gaming should always be a form of entertainment, and we strive to create a safe and enjoyable environment for all our guests.

2. Understanding the Risks

While most guests enjoy gaming responsibly, we recognize that for some individuals, gaming may become a problem. We encourage all guests to be aware of the potential risks and to monitor their own behavior to ensure gaming remains a fun and safe activity.

3. Our Responsible Gaming Practices

  • Training staff to recognize signs of problem gambling and how to respond appropriately.
  • Providing informational materials and resources on-site and online for guests seeking help.
  • Offering self-exclusion options for guests who wish to take a break from gaming activities.
  • Promoting age restrictions and requiring valid government-issued identification for entry into all casino areas.

4. Self-Exclusion Program

Guests may voluntarily request to be excluded from our gaming facilities. Once enrolled in the self-exclusion program, individuals will be restricted from accessing any Zotelix casino gaming areas. To initiate this process, please visit the Guest Services desk or contact our Responsible Gaming Team at [email protected].

5. Underage Gaming Policy

Gaming activities are strictly prohibited for anyone under the age of 21. Zotelix enforces a zero-tolerance policy on underage gambling. Valid photo identification is required for entry into all casino areas, and anyone found in violation will be escorted off the premises.

6. Getting Help

If you or someone you know may have a gambling problem, we encourage seeking help from professional support organizations. Below are some trusted resources:

7. Our Pledge

Zotelix Casino Hotels pledges to support and promote responsible gaming at all levels of our operations. We continuously review and enhance our policies to protect our guests and maintain a gaming environment that is both enjoyable and safe.

8. Contact Us

If you have questions or concerns regarding our Responsible Gaming policy, please contact:

Zotelix Casino Hotels
Responsible Gaming Team
1 Zotelix Boulevard, Lane
Las Vegas, NV 89109
Email: [email protected]
Phone: +1 (800) ZOTELIX